CUSTOMER SATISFACTION SURVEY
1) Name:______________________________________________Hometown:___________________State:______
2) Date you attended the surf Program: ____________/__________/_____________
3) Program attended:
( ) Beach Lesson – duration ___________ Hrs / # of persons___________
( ) Kid’s Summer Camp
( ) Jr. Team
( ) Other – please specify________________________________________________________
4) How did you find out about us?
( ) Ron Jon Surf Shop
( ) Internet
( ) Ron Jon Surf School Brochure
( ) Friends or family
( ) Advertisement – please specify ________________________________________________
( ) Other – please specify________________________________________________________
5) How courteous and efficient was our office staff during your:
-Reservation & Security deposit, -Check-in & Balance payment - and Checkout?
( ) Below your expectations ( ) Below your expectations ( ) Below your expectations
( ) Matched your expectations ( ) Matched your expectations ( ) Matched your expectations
( ) Above your expectations ( ) Above your expectations ( ) Above your expectations
Comment:_____________________________________________________________________________________
6) How friendly, helpful and knowledgeable was our instruction staff during your:
-Safety & pop-up class - and during your time in the water?
( ) Below your expectations ( ) Below your expectations
( ) Matched your expectations ( ) Matched your expectations
( ) Above your expectations ( ) Above your expectations
Comment:_____________________________________________________________________________________
7) Would you recommend Ron Jon Surf School to a friend or family member?
( ) Yes ( ) No – if No, why?_____________________________________________________________
8) After your experience with us will you keep surfing as a hobby when possible?
( ) Not at all
( ) A little more likely
( ) A lot more likely
( ) Is that even a question? Surfing is all I want to do from now on!
9) Would you like to participate in any of our other Surf Programs in the future?
( ) Beach Lesson
( ) Kid’s Summer Camp
( ) Jr. Team
( ) Guided Surf Trips to Costa Rica & Mexico
( ) Other – please specify________________________________________________________
10) Are you now considering the purchase of your own surfboard and surf gear?
( ) Yes ( ) No – if No, why?_____________________________________________________________
11) Would you like to regularly receive by e-mail the Ron Jon Surf School newsletters with reminders for our upcoming programs and all that’s new in the water with us? ( ) Yes ( ) No
If yes, please leave your e-mail address _____________________________________________________________
12) We’d appreciate any other comments or suggestions you have to help us further improve our services. Thank you. ___________________________________________________________________________________
_____________________________________________________________________________________________
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